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Chicago, Illinois, United States (on-site)
5 days ago


Job Description

Our Company is seeking an Associate Director to lead a team of West Region Community Liaisons (CL) within the Virology organization whose primary focus is establishing and maintaining relationships with critical HIV/AIDS service organizations (ASO) and community-based organizations (CBO) within the US and globally.

The Virology Community Liaison Regional Leader (West) actively collaborates various departments within the company and engage in cross-functional partnerships. Primary responsibilities will be to effectively communicate HIV community and advocacy insights to relevant internal stakeholders. The Virology Regional Community Liaison Leader will work across the CL organization and with the regional Directors of Commercial Operations (DCOs), marketing teams, and other strategic partners.
  • This is a field-based position that will cover the West Region of the United States.
  • The West Region includes California, Hawaii, Pacific Northwest, Southwest, and Midwest.
  • Candidates must be willing to travel within their assigned geography, including overnight travel, and for meetings at HQ.

Due to the dynamic and ever-changing nature of the HIV environment, the Virology Regional Community Liaison Leader must demonstrate exceptional adaptability and agility. Their core responsibilities will be to develop strategic business plans and objectives that effectively support the needs of the community and drive positive outcomes.

The Virology Regional Community Liaison Leader will report directly to the Executive Director, Virology Sales and Community Liaisons, and will hold key positions within the Virology leadership team.

Key Responsibilities include:

People Management:
  • Successfully leads a regional team of Community Liaisons representing our Company at local and regional HIV community events and educational forums.
  • Recruits, develops, and retains a high-performing, diverse, and customer-centric CL team.
  • Works with CLs on a consistent basis to evaluate impact, maximize performance, and achieve successful business outcomes.
  • Observes customer interactions and provide training, coaching, and counseling on performance expectations.
  • Reskilling and upskilling, professional growth, development, and career advancement.
  • Promotes inclusivity and fosters a culture of psychological safety and belonging.

Customer Engagement:
  • Develops partnerships with healthcare practices, Federally Qualified Health care Centers (FQHCs), AIDS Service Organizations (ASOs) and select Primary Care offices while fostering relationships with influential customers, allied healthcare professionals, and thought leaders in the HIV community.
  • Coordinates with internal stakeholders to create and support regional strategy, objectives, and community initiatives.
  • Partners with marketing and training to design content for sustainable community programs, patient specialty events, and education improving access to care.
  • Works closely with DCO counterparts to understand critical issues and opportunities.
  • Facilitates and advocates for ongoing customer interactions with our Company's senior leaders.

Business Operations:
  • Manages and deploys resources to ensure achievement of objectives, including program budget, ensuring appropriate return on investment.
  • Makes local and customized resource allocation decisions to support optimal business results.
  • Maintains awareness of current and new local, state, and federal healthcare policies and population-health-related initiatives to reduce health disparities for people living with HIV.
  • Proactively identifies and creates opportunities to drive business results.
  • Works closely with HQ brand teams ensuring appropriate field and customer inputs are provided to ongoing brand strategies.
  • Informs and influences the development of national strategies and tactics as a participating member on cross-functional teams.
  • Develops strategic plan by integrating information received from multiple organizations. Through collaboration, aligns to performance objectives, monitoring and adjusting the strategic plan, as necessary.
  • Maintains accountability and adheres to our Company's business practices, regulatory policies, legal requirements, and compliance guidelines.

Position Qualifications:

Required Qualifications:
  • Bachelor's degree: Health Policy, Life Sciences, Business, Marketing, or Allied Health fields
  • First-line leadership experience
  • Minimum of five (5) years of HIV and/or HIV prevention experience preferably with a patient focus
  • Travel the amount of time the role requires, including overnight travel (50 - 75%)
  • Valid driver's license

Preferred Qualifications:
  • MBA or other advanced degrees
  • Previous experience with Community Outreach, Patient Advocacy, Public Health, or National Health Systems
  • Recognized supporter of the HIV community
  • Experience working across multiple functional areas and various stakeholders
  • Excellent oral and written communication skills


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected salary range:
$130,960.00 - $206,200.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Not Specified

1st - Day

Valid Driving License:

Hazardous Material(s):

Requisition ID:R269405

Job Information

  • Job ID: 71638300
  • Workplace Type: On-Site
  • Location:
    Chicago, Illinois, United States
  • Company Name For Job: Merck
  • Position Title: Virology Community Liaison Regional Leader, West
  • Job Function: Sales
  • Job Type: Full-Time
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